1300 350 539
1300 350 539

Privacy Policy

Firm's Privacy Policy

1. About this Privacy Policy

Agility Law Group respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains:

  1. what personal information we collect;
  2. how we collect it;
  3. why we collect it;
  4. how we use and share it;
  5. how we keep it secure;
  6. how you can access or correct your information; and
  7. how you can make a privacy complaint.

“Personal information” means information or an opinion about an identified person, or a person who is reasonably identifiable. Examples include your name, contact details, date of birth, identification details, and payment information.

2. What Personal Information We Collect

The personal information we collect depends on how you deal with us.

We may collect:

  1. Contact details, such as your name, address, email address and phone number;
  2. Identity details, such as your date of birth, driver licence details, passport details or other identification documents, where required;
  3. Payment details, such as billing information and transaction records;
  4. Information about your dealings with us, including enquiries, orders, appointments, services provided, complaints and feedback;
  5. Employment or recruitment information, if you apply for a job with us;
  6. Website and technology information, such as IP address, browser type, device details, website activity and cookies; and
  7. Other information you choose to provide to us.

We only collect sensitive information where it is reasonably necessary for our functions or activities and where we are permitted by law. “Sensitive information” includes information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, or membership of a professional or trade association. 

3. How We Collect Personal Information

We may collect personal information:

  1. directly from you, including when you:
  • contact us;
  • complete a form;
  • use our website;
  • make a booking or purchase;
  • subscribe to updates;
  • attend an event; or
  • apply for a role with us;
  1. from your authorised representative, such as a family member, agent, adviser or support person;
  2. from third parties, where permitted by law, such as:
  • service providers;
  • referral partners;
  • publicly available sources;
  • government agencies; or
  • identity verification providers; and automatically through our website, including through cookies and analytics tools.

Where possible, we collect personal information directly from you. 

4. Why We Collect Personal Information

We collect personal information so that we can:

  1. provide our goods or services;
  2. respond to enquiries;
  3. manage bookings, orders, accounts and payments;
  4. verify identity where required;
  5. communicate with you;
  6. improve our services and website;
  7. comply with legal and regulatory obligations;
  8. manage complaints and disputes;
  9. conduct business administration and record keeping; and
  10. assess employment applications.

If you do not provide certain personal information, we may not be able to provide particular goods, services or assistance to you. 

5. How We Use Personal Information

We use personal information for the purpose for which it was collected, and for related purposes you would reasonably expect.

We may use your personal information to:

  1. provide services to you;
  2. process payments;
  3. contact you about your enquiry, booking, order or account;
  4. provide customer support;
  5. maintain business records;
  6. improve our operations, services and website;
  7. manage risk, safety and security; and
  8. comply with laws, court orders or directions from regulators.

6. When We Share Personal Information

We do not sell your personal information.

We may share your personal information with:

  1. our employees, contractors and related entities;
  2. service providers who help us operate our business, such as IT providers, payment processors, accountants, professional advisers, mailing platforms and cloud storage providers;
  3. delivery or logistics providers, where relevant;
  4. government agencies, regulators, courts or law enforcement bodies, where required or authorised by law;
  5. insurers, auditors and professional advisers;
  6. parties involved in a business sale, restructure or transfer; and
  7. other third parties where you have consented or where the law allows us to do so.

We take all reasonable steps to ensure third parties handle personal information in a way that is consistent with Australian privacy laws. 

7. Disclosure Outside Australia

Some of our service providers may store or process personal information outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in accordance with Australian privacy requirements, unless an exception applies under privacy law.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function properly and improve user experience.

We may use cookies to:

  1. remember your preferences;
  2. understand how visitors use our website;
  3. improve website performance;
  4. measure the effectiveness of marketing; and
  5. provide relevant content.

You can usually change your browser settings to block or delete cookies. However, some parts of our website may not work properly if cookies are disabled.

We may also use analytics tools, such as Google Analytics, to collect information about website traffic and usage.

9. How We Keep Personal Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

  1. secure electronic storage systems;
  2. password protection and access controls;
  3. staff training and confidentiality obligations;
  4. secure disposal of records;
  5. use of reputable service providers;
  6. physical security measures at our premises; and
  7. regular review of our security practices.

No method of electronic transmission or storage is completely secure. However, we take privacy and data security seriously and use reasonable safeguards to protect personal information.

10. How Long We Keep Personal Information

We keep personal information for as long as it is needed for the purpose for which it was collected, or as required by law.

11. Accessing Your Personal Information

You may ask us for access to the personal information we hold about you.

To request access, please contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before giving access. In some cases, we may refuse access where the law allows us to do so. If we refuse access, we will explain why, unless it would be unreasonable or unlawful to do so.

12. Correcting Your Personal Information

We try to make sure the personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us.

We will take reasonable steps to correct the information where appropriate.

13. Anonymity and Pseudonymity

Where practical, you may deal with us anonymously or using a pseudonym.

However, in some cases, we may need your real name or identifying details. For example, we may need this information to provide services, process payments, verify identity, or comply with the law.

14. Notifiable Data Breaches

If a data breach occurs and it is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

This may include notifying affected individuals and the Office of the Australian Information Commissioner, where required.

 15. Making a Privacy Complaint

If you have a privacy concern or complaint, please contact us first so that we can try to resolve it.

Please provide details of your concern, including what happened and what outcome you are seeking.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001
Australia 
Website: www.oaic.gov.au
Phone: 1300 363 992  

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website or otherwise made available. 

17. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information or make a complaint, please contact:

The Privacy Officer
Agility Law Group
82 Eagle Street
Brisbane QLD 4000
Phone: 1300 350 539 

Expertise You Can Trust

Our clients rely on our legal team to guide them towards the best available outcome, often in challenging situations. We aim to minimise your stress and help achieve your goals.

Commercial Results

Whether it's inside or outside the courtroom, we persevere to achieve the best commercial outcome for our clients. We negotiate. We fight. We get results. [Liability limited by a scheme approved under Professional Standards Legislation]

Office Location

Agility Law Group
 1300 930 329 (fax)
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